Telephoning





Information

Thai Ceramic: Hallo, Welcome to Tao Hong Tai Ceramics. Whom do you want to speak to?
Customer:  Cloud I speak to Information?
Thai Ceramic: Ok. Let’s me
transfer the call.
Thai Ceramic (Information):  This is Blair, Tao Hong Tai Ceramics information speaking.
Customer:  Is that Tao Hong Tai Ceramics?
Thai Ceramic (Information):  That light Tao Hong Tai Ceramics Factory in Ratchaburi, Thailand. We have specialized in producing a wide variety of high quality ceramics including Chinese ceramics, Thai ceramics, and modern ceramics. 


 
 
order
 
Customer:  Ok. I’d like to make an order.
Thai Ceramic (Information):  Find. May I have your name, please? And what kind of ceramics you choose?
Customer:  My name is Andrew Barries. I
choose a bowls colors red and rainbow total both of them are 2000 item.
Thai Ceramic (Information):  Ok.
Anything else?
Customer:  No.
Just like that.
Thai Ceramic (Information):   
Our company be sent to the order on 17th April 2013.
Customer:  Ok, thank you doesn’t
be late.

promotion
 
Thai Ceramic (Information):   Excuse me!!! Sir. You order a lot of item this time we will discount 10% for you and if you order in the next time we will discount 15%. You will get this?
Customer:  Ok. This is very good trade offers next time I will order with your company.
Thai Ceramic (Information):   Thank you for your service.
Customer:  Thank you.
problem
 
Thai Ceramic (Information): Good Afternoon, May I help you?
Customer:  Yes, Please I have a some problem to tell you about your product.
 I think I found a little product not have standard.
Thai Ceramic: Oh really! Let we know about problem what you found?
Customer: Your some Thai Ceramic product color unequal and some breaking when dispatched for me
 Thai Ceramic: Oh, we terrible sorry .It's our mistake .what's thing we can do
for you now ? Let we know, please.
Customer: I would like some new Thai-Ceramic product
instead of your not standard products and breaking products, please?
Thai Ceramic: Ok, let me know your name, please?
Customer: My name Andrew Barries and I accept your product on yesterday morning.
Thai Ceramic: Alright! You buyed a bowls colors red and rainbow total both of
them are 2000.
Customer: Yes, some rainbow color has unequal about 150
Thai Ceramic: How many breaking bowl?
Customer: Color red has 53 and rainbow has 38

 
After-sales service.
 
Thai Ceramic: OK, Thank you for your information. We will send our manager for check your problem coming soon, don't worry every problem have clear.
Customer: OK, Thank you very much for your help.

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